TERMS & CONDITIONS
Overview
This website is operated by Anthea Crochet Ltd. Throughout the site, "we," "us," and "our" refer to Anthea Crochet Ltd. Anthea Crochet Ltd provides this website, including all information, tools, and services available to you (the user), provided that you accept all terms, conditions, policies, and notices stated here. By using this website, you agree to comply with all such terms, conditions, policies, and notices.
Terms & Conditions
By accessing our website and/or purchasing goods from us, you agree to participate in our "service" and abide by the following terms and conditions ("Terms of Service," "Terms"), including any additional terms and conditions and policies referenced herein or provided via hyperlink. These Terms of Service apply to all website users, including but not limited to browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. Acceptance of these Terms of Service is limited to these Terms.
Section 1 - Handmade Products
Once a package is successfully delivered to the designated address, we are no longer responsible for lost packages. We strongly recommend ensuring that the recipient's delivery details are accurate to prevent any delivery mishaps.
Section 2 - Recipient Unavailable for Delivery
If the recipient is not at the delivery location, we are not responsible for the order. If the recipient is not home or unable to receive the package, we may offer a re-delivery option at an additional cost. Please ensure that the delivery address and recipient's contact information provided are accurate to avoid any delivery issues. For specific re-delivery procedures and costs, please refer to our delivery policy.
Section 3 - Lost Packages
Our crochet products are entirely handmade. Because each product is unique, there may be slight variations in color, size, and details. These variations are a natural feature of handmade items and do not affect the overall aesthetic and quality of the product. We strive to ensure that each crochet product matches your order description as closely as possible, but actual products may differ slightly. All variations in handmade products are considered natural and do not affect the quality of the product.
Section 4 - Delivery Times and Dates
While we will make every effort to deliver orders on the requested date, we cannot guarantee delivery times and dates. Factors such as traffic, weather conditions, and unforeseen circumstances may affect delivery times. If timely delivery is crucial, we recommend selecting an appropriate delivery time frame to account for possible delays.
Section 5 - Care Instructions
We provide care instructions for our crochet products to ensure their longevity. Please follow these care instructions to keep the product in optimal condition. Once the item has been delivered and accepted by the recipient, we are not responsible for any damage resulting from improper handling or care.
Section 6 - Data Privacy and Security
We take data privacy and security very seriously. Our customers' personal information and payment details are encrypted and protected. We do not share any personal information with third parties without explicit consent, and our data management practices comply with all applicable data protection laws.
Section 7 - Refund and Cancellation Policy
We have a clear refund and cancellation policy to provide customers with protection and flexibility. Customers can view specific policies on our website or contact our customer service team for assistance with order changes or cancellations. Refund and cancellation requests must follow our refund and cancellation policy and be made within the specified timeframe.
Section 8 - Quality Assurance
We are committed to providing high-quality handmade crochet products and excellent service. If customers are not satisfied with the products received for any reason, they can contact our customer service within the specified timeframe for resolution or replacement. For specific steps on handling unsatisfactory products, please refer to our return and exchange policy.
Section 9 - Communication with Customers
Maintaining open and transparent communication with customers is our priority. We will send order confirmation emails and provide shipping updates to keep customers informed about their order status. Please ensure your contact information is accurate so that we can communicate with you promptly.
Section 10 - Delivery Disclaimer
Although we make every effort to deliver orders on time, there may be circumstances beyond our control that cause delays. In such cases, we will notify customers promptly and strive to find an appropriate solution.
Section 11 - Intellectual Property
All images and content displayed on this website are the intellectual property of our company. Unauthorized use or reproduction of our content is prohibited.
Section 12 - Service Termination
If we believe that a customer’s actions violate these terms or applicable laws, we reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
Section 13 - Force Majeure
We are not responsible for failure to perform any obligations under these terms due to events beyond our reasonable control, such as natural disasters, government actions, or other unforeseen circumstances.
Section 14 - Reviews and Recommendations
Customers may choose to leave reviews or recommendations about our products and services. By submitting such content, customers grant us the right to edit, copy, publish, distribute, translate, and otherwise use their reviews without restriction. We are not obligated to keep any review confidential, provide compensation, or respond to any review. We may (but are not obligated to) monitor, edit, or remove content that we determine to be illegal, offensive, threatening, defamatory, or otherwise objectionable, or that infringes on any party's intellectual property or these Terms of Service. You agree that your reviews will not infringe on any third-party rights, including copyright, trademark, privacy, or other personal or proprietary rights. You further agree that your reviews will not contain defamatory or illegal content or any viruses or malicious software that could affect the operation of the service or related websites. You must not use a false email address, impersonate others, or otherwise mislead us or any third party regarding the source of any reviews. You are solely responsible for any reviews you post and their accuracy. We are not responsible for any reviews posted by you or any third party.
Section 15 - Personal Information
Personal information submitted through the store is governed by our privacy policy.
Section 16 - Accuracy, Completeness, and Timeliness of Information
Occasionally, information on our website or services may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping costs, delivery times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice (including after you have submitted an order). Except as required by law, we are not obligated to update, amend, or clarify any information on the service or any related website, including but not limited to pricing information. No specified update or refresh date applied to the service or any related website should be taken to indicate that all information on the service or any related website has been modified or updated.
Section 17 - Prohibited Uses
In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the service or any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the internet. We reserve the right to terminate your use of the service or any related website for violating any prohibited use.
Section 18 - Disclaimer; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranty, or condition of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Anthea Crochet Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, data loss, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 19 - Indemnification
You agree to indemnify, defend, and hold harmless Anthea Crochet Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 20 - Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 21 - Termination
The obligations and liabilities incurred by the parties prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 22 - Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 23 - Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
Section 24 - Changes to Terms of Service
You can review the most current version of these Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 25 - Contact Information
Questions about the Terms of Service should be sent to us at antheacrochet@gmail.com