REFUND POLICY

Return and Exchange Policy

We value your satisfaction highly. All finished products can be returned or exchanged within 14 days of receipt, provided they are unused and in their original packaging. Returns that do not meet these conditions will be refused.

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Custom orders are made specifically for you, and due to their unique nature, we cannot accept returns or exchanges unless there is a quality issue. Thank you for your understanding and support.

Return Process and Shipping Costs

To request a return or exchange, please contact our customer service via email (antheacrochet@gmail.com) and provide your order number and relevant photos. We will provide the return address and specific instructions after confirming the issue.

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The customer is responsible for the return shipping costs unless the return is due to an error on our part.

Refunds

Refunds will be processed within 5 business days after we receive and inspect the returned item and will be issued to your original payment method.